In March 2006, the Advertising Research Foundation released its first definition of the term “customer engagement.” The ARF defined the phrase as “turning on a prospect to a brand idea enhanced by the surrounding context.” Since March 2006, the definition of customer engagement has undergone further refinement. What has also become clear in the past several years is that enterprise mobility plays an important role in customer engagement.Continue reading "How Mobility Can Transform Customer Engagement"
Entries tagged as crm
Hello, I am Fred. I have worked here at XYZ Company a long time. Will and I started the same day. Will says the new ERP has made his work in welding more efficient and helps eliminate mistakes that caused people from accounting to visit and ask why he used some part he has never seen. I like it too. I think I am more efficient now but what I really like is that I can connect from anywhere and no matter when, I can save my thoughts and actions right to the system.Continue reading "Another Look at the Future of ERP"
- Account maintenance
- Needs identification
- Solution development
- Product demos
- Proposal development
- Closing (negotiating, pricing, contracting)
- Increase time with customers.
- Improve close rates.
- Shorten sales cycles.
- Achieve real-time insight.
We can help—with Microsoft Dynamics CRM Online®.
Focus on great customer service - rather than learning new technologies - with reliable and accessible customer care functionality in a familiar Microsoft® Outlook® application. Plus, with access to complete case and customer data, you can respond to cases faster and improve customer retention.
Enjoy access to world-class, scalable customer service technology without a world-class investment in infrastructure—because Microsoft Dynamics CRM Online is hosted in the cloud. What’s more, because it’s delivered by subscription via the internet, there’s no hardware or software to purchase or maintain, and no deployment cycle either, so your agents can be up and running quickly.
Download your complimentary CRM Comparison Guide to discover what sets Microsoft Dynamics CRM Online apart!