Business success today involves far more than simply delivering quality products on time. It requires integrated solutions that include service, support, and timely and accurate information, whenever and wherever customers want it, and it demands that companies regularly assess and improve the performance of operations that deliver those solutions. To deliver optimum customer satisfaction and operations performance—and business success—organizations must be able to provide products and efficiently capture, access, and share operations data in the right way with the right entities. These companies — along with their customers and suppliers — need “manufacturing visibility
Yet many companies fail to capture even basic production data, either manually or electronically, or to make that data available throughout the business. Even fewer organizations use manufacturing information to benchmark competitiveness (or lack thereof), and fewer still share this information throughout the value chain to improve supply-chain effectiveness and improve customer service.
Manufacturing visibility and its benefits—improved operations and customer service and rising profits—are available only to those organizations that:
- Focus on the right measures—those that enable them to understand how well their processes are functioning, and those that matter most to their customers.
- Capture and share the right information across the supply chain, making sure that both suppliers and customers participate in the visibility process— ensuring optimal value to customers.
- Offer timely access of information to the right people, allowing appropriate employees and partners to manage problems and capitalize on opportunities.
Nucleus Research found that greater visibility into all aspects of operations
was the number one benefit Microsoft Dynamics AX
customers in manufacturing recognized, particularly those that were moving from disparate systems or individually-owned paper or Microsoft Excel files. The Microsoft Office-like interface, connections with other Microsoft tools, self-service business intelligence and reporting tools, dashboard KPIs, and business analytics within Microsoft Dynamics AX helps users work effectively in a familiar environment so they can make better decisions more quickly.
As one customer said, “We have greater visibility in general – not just transaction visibility but a more holistic view of the company. This has led to a lot of insight into things that are more or less profitable, insight into what our actual product time is, and insight into the popularity of different products.”
In a separate study, Nucleus Research found that 75% of Microsoft Dynamics AX
customers reported improved operations and visibility
as a result of their Microsoft Dynamics AX deployment. Actual returns from better operations and visibility ranged from productivity gains to greater inventory turns to improved time to delivery to changes in working capital.
Remember, though, that manufacturing visibility is merely a tool to achieve business objectives. Although visibility can gauge the progress of operations—hour to hour, day to day, month to month, quarter to quarter—and eventually move the organization toward future targets, the real work still occurs on the plant floor—and in the minds of employees dedicated to improving that work.
Use our Microsoft Dynamics AX ROI Calculator to see the potential annual savings you could achieve by implementing Microsoft Dynamics AX.