Change Management, Business Processes and User Adoption

The stark reality is that selecting the right ERP system for an organization is not enough. Most projects get derailed not by the wrong software, but because implementation bogs down and fails to deliver on the promises and capabilities of the ERP solution. How does an organization get from here to there, whether that be from current workstreams to streamlined processes or from disparate software systems to a unified ERP solution? Change management. Every IT and business process improvement initiative should have a change management strategy to dramatically increase the likelihood of success.

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Characteristics of an Invaluable Dynamics 365 Business Partner

Make no mistake, Microsoft Dynamics 365 is a powerful business platform that has the potential to give a company the competitive edge it needs in an increasingly demanding marketspace. In making the most of Dynamics 365, an organization can turn to an approved business partner who provides all of the Dynamics 365 platform capabilities including traditional ERP, CRM, BI, IoT and more. Finding the right partner can make the difference between an adequate Dynamics 365 implementation and one that boosts profitability and customer satisfaction both now and in the future.

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Keys To The Right Mobile Solution

Done right, the mobile strategy for an ERP system turns every device into a mobile workstation, bringing the power of ERP to the users whenever and wherever they happen to be. An effective mobile solution saves time and boosts productivity in several ways. Not only does it allow users to interact with ERP data remotely, it also increases the employee’s investment in their work by allowing them to interact with that data with whichever device is most preferable to them. The user does not need to interrupt their preferred workflow to switch to a traditional workstation, minimizing downtime. In addition, users can coordinate with other mobile users, creating an on-the-go team that does not need to operate in the same physical location.

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Making Enterprise Transformation Possible

“Because we’ve always done it that way.”

A simple response that robs an organization of the unique opportunity to improve during an implementation or upgrade. Enterprise transformation can unlock hidden potential to improve customer satisfaction, cut costs, and save time, and implementations and upgrades are the perfect time to engage in one. As an organization implements a new ERP system or upgrades an existing one, the last thing it wants to do is configure the ERP package such that it reinforces inefficient workstreams. It is during these times of change that a business can ask some tough questions about why things are done in an effort to improve workstreams and processes. Even small changes to process can have a big impact on the bottom line. Other changes might be larger, like the decision to go paperless in the receiving department. Once an organization has opened itself to the possibility of enterprise transformation, there are a few things that can help along the way.

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ERP Implementation Rescues

Sad to say, but there is plenty to talk about when it comes to rescuing ERP implementations gone bad. According to industry statistics, ERP implementations bog down all too often. In fact, it’s so bad that some ERP systems never go into production, a huge waste of resources. Why do companies find themselves in need of a rescue, and what can they do about it?

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Successful Consulting at All Stages

Good ERP consultants do more than just evaluate or implement software. They have the skills and experience to guide an organization through all the changes associated with using an ERP solution. Each stage of the process is critical to success, and a consultant should be able to handle the evaluation, implementation, customization and support of an ERP package with equal expertise.

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Three Approaches to End User Training

Even the most sophisticated ERP system that automates much of the supply chain requires employee interaction with the software. Forgetting this fact can cost a company. What is designed as a streamlined workstream can bog down when a user is uncomfortable or inefficient at using the software. It is imperative that the process of implementing a new ERP system include end user training. Employees are naturally resistant to change, and awkwardness with new software tools can increase that resistance. Fortunately, end user training can alleviate these problems. There are three options for addressing this need for training: in-house training, outsourcing, and a hybrid of the two.

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