Client Satisfaction Scores
Merit Solutions, Inc.

We take great pride in helping our clients achieve success. We know our success is dependent on theirs.
See what companies worldwide are saying about Merit and Client Satisfaction Scores.

Client Satisfaction Scores

Testimonials

Merit Solutions understands our position and our business and is willing to guide us into solutions that will benefit our organization, even if it doesn’t translate into large consulting fees for themselves. Their staff is knowledgeable, understanding and great to work with.

Mike Brown

Systems Analyst, United Way Services

(Merit) has been a great asset to the team with (their) vast industry experience and AX knowledge. I’m very impressed with (their) ability to rapidly pick up and retain Stanley Steemer-specific business processes and fit them into the overarching design.

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Tom Juncewicz

Asst IT Director, Stanley Steeme

Merit Solutions is very easy to work with. Everyone “gets it”. They have learned our business and our oddities very quickly.

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Tony Satira

Controller, Stanley Steemer

Merit Solutions provides great status reports. The Merit team also is flexible and deals well with our frequent schedule/scope changes.

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Merialis Joslin

The Jackson Laboratory
Client Satisfaction Scores

Client Satisfaction Scores

As a consulting services organization, we know our success is directly dependent upon the success of our clients – so we go out of our way to make sure our clients are completely satisfied with the work we’ve done. That’s why we perform quarterly client satisfaction surveys to measure our client’s success and satisfaction. This enables us to continuously improve performance and results for all of our clients!

See how our clients have rated us through the first 2 quarters of 2018:

Merit team members kept the project within agreed upon schedule and budget.86%
Merit team members demonstrated necessary knowledge to fulfill project requirements.86%
Merit team members exhibited a professional attitude and teamwork.96%
Merit team members communicated project information in a timely and complete manner.88%
Client Satisfaction Scores

Merit Solutions CSAT Scores

NSAT (Net Satisfaction score).

Our clients gave us a score of 188.89 out of a possible 200. Achieving a score higher than 100 indicates that a greater proportion of customers are satisfied than dissatisfied, while a score of less than 100 signals the opposite. The higher your NSAT, the more satisfied the customer base.

Customer Loyalty Segmentation.

100% of our clients are “Champions”. A high proportion of Champions signifies a customer base that advocates your company to family friends, and colleagues, and expects to continue doing business with you.

Loyalty

We achieved a Loyalty score of 91.81%. Loyalty is a composite index that incorporates customer satisfaction, likelihood to recommend your company to friends or colleagues, likelihood to purchase from you again, and perceptions of the competitive advantage provided by your company. The higher the Loyalty Index, the more likely your customers will continue to come to you for their needs.

Overall Performance

This measure indicates the percent of customers that consider your overall performance outstanding or exemplary (i.e., they rate your company’s performance an 8 or 9 on a 9-pt. scale). 72.22% of our customers rated our performance outstanding or exemplary (8 or 9 on a 9-pt. scale). The remaining 27.78% of our customers rated our performance as a 7 on the same scale.

Key Perfomance Indicators Your Results Partner Average
NSAT* 188.89 164.74
Customer Loyalty Segmentation 100 87.02
Loyalty 91.81 84.04
Overall Performance Yes Yes

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