Dental Products Company Implements Dynamics 365 To Drive Growth

This confidential organization is a worldwide developer and distributor of high-tech dental and orthodontic materials, devices, and instruments. With a mission to improve the level of dental healthcare and to make dental procedures more predictable and hassle-free, this company employs roughly 1,600 employees worldwide and is FDA compliant, ISO certified, PCI compliant, and follow GMP. They have experienced non-stop growth for over 30 years!

Fast Facts


Medical device



Existing Systems:


Evaluated Systems:

Microsoft Dynamics 365, Infor

System Selected:

Microsoft Dynamics 365


This dental products company had been using a number of systems across the company to operate – including different systems for ERP, CRM, PLM, HRMS, LIMS, MRP, WMS, label printing, credit card processes, sales tax and more. As the company planned for increased growth and expansion, executives determined that the company needed a more modern and unified business platform that was more affordable, scalable, and flexible – with a path to a GMP-compliant cloud architecture.


After evaluating the Microsoft Dynamics 365 and Oracle business platforms, executives ultimately chose to implement the Microsoft platform with Merit Solutions. Executives chose Microsoft Dynamics 365 because it better addressed their critical project requirements, including: support for discrete, process, and lean manufacturing; it could be rolled out in phases across the globe; it is cost-effective and can be scaled and used for the next 15+ years; it is compliant with FDA, ISO, PCI, and GMP guidelines. The company also wanted to work with a partner with deep Life Sciences industry expertise and with global delivery capabilities. Merit Solutions’ unique IP, MAXLife365 and Rapid365, were recognized as a key value and ROI drivers for the company.


  • Unite and serve all sales and operations employees across the globe.
  • Unite and serve all sales and operations employees across the globe.
  • Increased agility to address changing markets, user or regulatory requirements.​
  • Improve performance through data intelligence – utilizing mobile and IoT friendly systems.
  • Provide employees with easier, yet secure, access to the data they need to perform with higher quality.
  • Increase ability to scale and grow unencumbered by business systems.
  • Continuously drive platform ROI as the system grows within the business.
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