Customer StoryOur mobile app enhanced our customer’s business process workflows and enabled users to interact hands-free with centralized data stored in an ERP.
- The Problem -
When inventory management in a regulated industry requires very specific procedures – with laboratory gloves, for example – the focus of laboratory technicians must be solely on the work they perform. That means that IT business systems must support them in a seamless and unobtrusive manner. Interaction with IT equipment in such conditions is very limited, as operating stations must stay sterile and usually aren’t big enough for computer screens. Our customer in a heavily regulated customer needed a way to handle inventory while keeping the laboratory as clean as possible.
- The Solution -
Merit Solutions’ Apps and Innovation team developed a mobile app tailored to seamlessly follow the ordered steps of laboratory technicians’ workflows. It aids them in the process by presenting data and various procedural steps on a small form factor screen. The interaction of technicians with the app is now managed via voice commands and the feedback is provided via audio and visual cues on the app screen. This reduces the chances of contaminating laboratory samples to a minimum.
- The Result -
The mobile app developed by Merit Solutions enhanced business process workflows and enabled users to interact hands-free with centralized data stored in an ERP. It allowed the organization to complete their complex laboratory-related work done in an efficient and simple manner, while seamlessly being fed robust volumes of information in the process. An increase in productivity and quality of work in the laboratory proved to be one of the biggest advantages of using our mobile app.