Dynamics 365 Releases Remote Assist and Layout: Here Comes Mixed Reality

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Several important announcements were made during Microsoft’s 2018 Ignite event in Orlando: apart from joining forces with Adobe and SAP in order to increase its CRM market presence, the company made improvements to Office, launched Azure Digital Twins and ushered in a new age of Mixed Reality features for Dynamics 365.

These include Remote Assist and Layout, two systems which could help companies in various industries solve their problems efficiently and smoothly.

Reimagining business processes through the use of next-gen, intelligent and interconnected solutions and leveraging vast amounts of data has enabled Microsoft to empower customers in ways we haven’t seen before – technology is now becoming an everyday part of our lives, but is less intrusive and demanding than ever.

Removing silos between users and data, tools and the processes they enable, Dynamics 365 Remote Assist and Dynamics 365 Layout both provide several interesting options when it comes to overcoming operational challenges. Mixed reality represents a totally new approach to problem-solving, one where users can manage tasks with a completely hands-on approach and see the results of their work immediately.

What we perceive as reality is no longer a barrier with Microsoft’s newest D365 additions – Remote Assist enables front line workers to solve a problem even if they’re physically miles away from its root or cause, while Layout helps organizations visualize entire floors and plants in 3D and set them up any way they want.

Dynamics 365 Remote Assist


Microsoft is taking a momentous leap in helping address the needs of about 2 billion front line workers. Technicians, field service agents and engineers are some of the most crucial contact points between an organization and a client. Their work serves as a testament to an organizations’ ability to meet deadlines and ensure service of the highest caliber. They are usually the first to engage issues, which means they represent companies’ brands in a huge way.

With Dynamics 365 Remote Assist, remote experts and field service technicians can receive contextually important information on hands-free devices and screens, use voice commands to make video calls, turn on annotations, share files and give instructions without actually having to be on the spot. This eliminates the need for travel expenses, but also ensures problems can be solved directly and in real-time.

If you want to see Microsoft Dynamics 365 Remote Assist in action, click here.

To see how Chevron have leveraged Remote Assist to increase operational excellence, follow this link.

Dynamics 365 Layout

The other addition Microsoft has made to its Mixed Reality offer is the D365 Layout – a tool to bring physical designs from concepts to real-life solutions in the most interactive way possible. By importing 3D models, users can experience room and production plant layouts any way they’d like to, moving, reshaping and turning objects in a matter of seconds.

D365 Layout renders and sets up objects in real time, enabling you to walk through your ideas and reimagine them on the spot.

For a peek of how it all works, check out this link.

Microsoft’s revolution is coming

This technology is, of course, just the beginning of what can be done with mixed reality tools in the future. Digitalization, unlike what we had previously thought, won’t be this aggressive initiative forced on our everyday lives, but rather a simplification of problem-solving.

With even more mixed reality projects coming and the announcement of a new wave of AI improvements to business processes, Microsoft has truly become a leader and innovator.

If you decide to partner up with Merit Solutions, your organization will benefit from the ever-evolving family of products concentrated around Dynamics 365 – you can browse our website for more information on how to implement it into your strategy.

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