Collaboration is the cornerstone of success in today’s fast-paced business world. This holds particularly true for regulated industries like medical devices and biopharma, where efficiency, compliance, and quality control are paramount.
Cloud platforms, such as Microsoft Azure with Merit Life Science for Dynamics 365 have revolutionized collaboration by providing secure and compliant environments for data sharing and real-time decision-making. The ability to streamline approvals, enhance transparency, and reduce operational uncertainties not only benefits the organizations but also elevates the customer experience.
Streamlined Approvals and Compliance
Consider a scenario where a contract manufacturer (CDMO) needs customer approval to proceed with a critical production batch. The data related to this process resides in the Merit for Life Science for Dynamics D365 business system within the Azure cloud. In the past, such approvals might have been exchanged via email, posing security and compliance challenges.
Now, the customer can view the document containing data related to the batch within Merit for Life Science and review and approve data directly within the controlled document, ensuring compliance with regulatory standards such as FDA and MHRA. The customer may choose to review and approve or update the documents themselves or do so in a Teams meeting with the CDMO for real time questions and decision making. Every action is timestamped, providing a 21 CFR Part 11 audit trail to the changes and approvals, as well as a digital record supporting the business relationship.
This streamlined approach not only enhances operational efficiency but also reinforces trust and confidence between organizations and their customers. And rather than opening e-mail end points, all documents including access and changes reside within the Microsoft security model, reducing the risk of a security breach to sensitive information. It also maintains the data in a state that can leverage Microsoft artificial intelligence for additional customer experience and efficiency improvements.
The Customer Experience Advantage
From a customer’s perspective, this enhanced collaboration and digital experience fosters trust and confidence in the business relationship, as customers have access to a transparent, efficient, and digitally enabled process. Moreover, it reduces costs and eliminates time delays, offering a smoother and more responsive experience.
Make Collaboration Part of Your Organization’s DNA
In regulated industries like medical devices and biopharma, collaboration is essential for success. Cloud platforms, such as Microsoft Azure, have revolutionized collaboration by providing secure and compliant environments for data sharing and real-time decision-making. The ability to streamline approvals, enhance transparency, and reduce operational uncertainties not only benefits the organizations but also elevates the customer experience.
The integration of cloud technology, compliance, and efficient collaboration creates a winning formula for businesses seeking to thrive in the ever-evolving landscape of regulated industries. As companies continue to harness the power of the cloud, collaboration will remain a driving force behind their success.
Take the next step:
See how Merit’s GxP Documents helps streamline collaboration for our life science customers.
See also related blogs: “How Life Science CDMOs are Using Cloud Computing to Create Differentiation.”