Microsoft Dynamics 365 Support
and Azure Managed Services

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Trust Merit Solutions to bring new life and intelligence to legacy apps.

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MeritCare

Microsoft Dynamics 365 Support and Azure Managed Services

In today’s fast-paced business environment, your organization can hardly afford the frustration and inconvenience that comes with system downtime. But, the fact is, system-related issues occur.

Today’s industry leaders understand that the right level of support – timely responses from highly skilled and qualified experts – can be the difference between business success and business disruption.

Support and Azure Managed Services

In today’s fast-paced business environment, your organization can hardly afford the frustration and inconvenience that comes with system downtime. But, the fact is, system-related issues occur.

Today’s industry leaders understand that the right level of support – timely responses from highly skilled and qualified experts – can be the difference between business success and business disruption.

With MeritCare Support from Merit Solutions, you can count on the help of a trained support team that knows your processes and configurations, enabling you to make the most of your solution and drive continuous business transformation and improvement.

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What is MeritCare?

MeritCare was established with the understanding that quality, timely support is imperative to maximizing the ROI from IT investments. MeritCare is a dedicated partnership that provides clients with real-time answers from real product experts.

MeritCare team members are not simply “Help Desk” volunteers that log incidents; they are with clients from the start of an implementation – meaning they are well-informed about each client’s unique business processes, not just the technology that is implemented. This provides confidence and assurance that requests for support will be resolved quickly and with the correct solution for each individual client.

When investing in Microsoft Dynamics 365 / AX, enrolling in a support plan like MeritCare is critical to a project’s success.

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Benefits of MeritCare

Fortune 500 Success

We have worked with Fortune 500 clients on recurring projects for the last 8 years – delivering 100% client satisfaction.

Microsoft MVP on our Team

An award given to exceptional technical community leaders who share their real world expertise in communities around the world.

History of Being First

We have a history of innovation, including being the first to develop Microsoft Dynamics apps for Windows 8.

Flexible and Customizable

We recognize every company has different needs, and so we have created MeritCare to be a flexible and customizable program to offer the best value for each individual client.

We've Got Your Back

Build personal relationships with MeritCare team members who take your issues and challenges as personally as you do – and hold themselves accountable for your satisfaction.

Insurance Policy

MeritCare alleviates some of your people and business system knowledge risk in case somebody key within your organization transitions out of the company.

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Transform Your Business Today

  • 24×7 Critical Issue
  • Resolution
  • Additional D365 / AX
  • Module Assistance
  • Application Monitoring and Maintenance (AOS/SQL)
  • D365 / AX Rescues
  • Bug Fixes 
  • Configuration Assistance
  • Cumulative Roll Up
  • Support
  • Enhancement Request
  • Analysis
  • Environment
  • Management 
  • How-To/Best Practice Advice
  • ISV, 3rd Party,
  • Reporting Support
  • Major Upgrade
  • Assistance
  • Minor
  • Enhancements/Data Requests (Forms, Reports, Interfaces)
  • Ongoing Training
  • Sessions
  • Performance
  • Optimization 
  • Security Modifications
  • Structured Incident
  • Management 
  • Test Case Development
  • Workflow and Alert Management

  • 24×7 Critical Issue
  • Resolution
  • Active Directory
  • Replication Support
  • Backup (Disaster Recovery) Management
  • Dedicated Partnership (Scheduled Checkins)
  • Dynamics ERP
  • Application Monitoring (AOS/SQL)
  • Dynamics ERP
  • Environment Refreshes
  • ERP Cloud Assessment
  • ERP Cloud
  • Implementation/Migration
  • FTP, other Integration Services
  • MS Office, other
  • Business Applications
  • Network Performance
  • Troubleshooting and Optimization
  • Ongoing Managed Services
  • Security Administration
  • Server Maintenance
  • SQL Server Maintenance
  • Structured Incident Management
  • Virtualization Management

NEED TO RESCUE A FAILED ERP IMPLEMENTATION?

Gartner estimates that between 55% and 75% of ERP projects fail to achieve their desired objectives. So if you’re experiencing major challenges implementing your ERP system, then trust us – you’re not alone! We’ve been brought in quite frequently to help companies “rescue” their failing implementations and get their ERP systems actually driving value. One great example of our work is with Erik Nelson, the VP of IT at Volcano Corporation.

Our MeritCare Support program is built around five pillars, enabling organizations to turn their challenged projects around:

  • Organize – Standardize support processes and visualize business processes.
  • Stabilize – Prioritize and resolve most pressing issues and revitalize team members.
  • Optimize – Minimize process timing – technically and functionally.
  • Maximize – Emphasize additional use of D365 / AX and customize if needed.
  • Realize – Recognize the return on investment (ROI) you envisioned.

If you are evaluating new ERP systems – or looking to rescue a failing project – please fill out the form to the right and someone from our team will call to discuss your needs!

CONTACT THE MERITCARE TEAM

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