Microsoft Dynamics 365
With growth and profitability on the line – you can’t afford a failed project.
Trust Merit Solutions to help you achieve the outcomes you need with Microsoft Dynamics 365 Field Service.
Microsoft Dynamics 365 Field Service
Master the Service Call
There has been a marked shift in the way customers view “good service” in recent years. Everything-as-a-Service is becoming part of the conversation, and this directly affects field service. Today, 73% of consumers say that valuing their time is the most important thing a company can do to provide good service. However, when you look at field service specifically, 65% of incoming service requests require a field visit – and of those dispatches, 26% require a secondary or follow-up visit. This presents a huge opportunity to fix this problem with better field service capabilities.
When you look at the cost of a field service visit, the ability to whittle away at that 26% secondary visit alone can create an ROI that can validate your investment. And this doesn’t even take into account the enhanced technician productivity and overall customer satisfaction and loyalty – again, all increasing the value of your investment.
Get Super-Charged Scheduling
Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.
Equip Your Mobile Workforce
Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great field service.
Profit from Predictive Services
Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts.