Microsoft Dynamics 365
which makes providing exceptional experiences a customer service imperative.
Earn Customers for Life with
Intelligence Customer Service
Customer service plays a role in the choice of and loyalty to a brand for 97% of consumers around the globe, which makes providing exceptional experiences a customer service imperative.
At the same time, customer engagement is rapidly evolving: everyone is mobile, everyone is social, people trust opinions from their friends and peers more than they trust brands. And it’s easier than ever to switch to a competitor. It’s a whole new world where the customer has control and power. Having the ability to have a deep understanding of and connect with customers is critical to any company’s business strategy.
Microsoft Dynamics 365 for Customer Service improves each step of the service experience, helping organizations engage customers, empower employees, optimize operations and find new ways to provide value to their customers.
Consistency and Loyalty
Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.
Make Your Agents’ Jobs Easier
Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.
Get An Adaptive Engine
Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.