With its Business Applications Summit in Seattle, Microsoft aimed to connect customers with the engineering teams that build Dynamics 365, Power BI, PowerApps and shape the Business Applications landscape.
A new wave of digital technology is taking over, which means applications will be infused with intelligence and AI in the near future, enabling even greater levels of integration between Office 365, LinkedIn, and Azure – the key focus areas for the October 2018 release of improvements.
Here are some of the highlights of the event, as described by James Phillips, the Corporate Vice President of Engineering at Microsoft:
• Dynamics 365 AI for Sales, the first of a new class of AI applications that delivers unique out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to take informed actions. For Sales, in particular, we’ll show how AI can help salespeople prioritize their time to focus on deals that matter most, provide answers to the most common questions regarding the performance of sales teams, offer a detailed analysis of the sales pipeline, and surface insights that enable smarter coaching of sales teams.
• Enhanced Azure IoT Central integration with Dynamics 365 for Field Service will enable proactive and predictive service. Building on previous integration, Microsoft will now support bi-directional flows. For example, sending commands from Field Service through IoT central to the device. The power of IoT is also extended to the technician with embedded IoT Central visuals and measurements within the Field Service mobile app.
• New enterprise credit management, revenue recognition and new dual accounting currency capabilities in Dynamics 365 for Finance and Operations to give businesses a real-time view of global financials. In addition, enhanced process-based integrations across Dynamics 365 for Finance and Operations with Dynamics 365 for Field Services, Project Service Automation, and Talent, will give customers end to end visibility across departments.
• Continued integration across Office 365 and LinkedIn, there are dozens of new features coming with the October release. For example:
o Integration between Microsoft Teams, giving sellers access to Dynamics 365 for Sales within Teams for enhanced collaboration, while also taking advantage of the built-in Teams bot capability to provide new intelligence and self-service capabilities.
o Deeper LinkedIn integration with Dynamics 365 for Marketing that brings interactions information for smarter segmentation and lead scoring.
o Integration with Skype and video streaming within the interview process using Dynamics 365 for Talent to keep your hiring team in the know about candidates while also providing them with the ability to utilize Skype, video streaming, and submit mobile feedback.
Increased Power BI integration aims to enable everyone in an organization to work from the same data platform and work with intuitive tools so teams can reach new and compelling insights. New preview features for Power BI will begin appearing in the service as of July 2018.
Mixed Reality is another area of investment with promising new scenarios from helping a frontline worker resolve an issue hands-free, to a retail store manager designing the best layout to make their products more appealing to customers. Earlier this year, Microsoft demonstrated the mixed reality Remote Assist application that would help customers collaborate remotely with heads-up, hands-free video calling, image sharing, and mixed-reality annotations. This technology was demoed at the Business Applications Summit and more details will be available in the coming months.
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