How is your ERP implementation going? If the answer isn’t, “Smoothly, thanks,” then you’ve got a problem.
In some cases, the signs are very subtle, and it might be difficult to judge whether you need an ERP expert to help you. However, in other cases, there are bright red flags. Read on to learn what situations warrant bringing in an ERP consultant to save your implementation.
Can You Answer Basic Questions about the Project?
When it comes to ERP implementations, there are some basic questions you and your team should be able to answer. These questions are, “Why are we implementing ERP software?” “What do we hope to accomplish from this implementation?,” and “How are we going to measure the success of the implementation?”
Sometimes, organizations lose sight of these basic questions and answers, and they get bogged down in all of the details. If that’s the case, an ERP consultant can help you get back on track by helping you gain much-needed focus.
What’s Your Implementation Strategy?
There’s another question that comes up during the ERP implementation process, only this one is a little more involved than those mentioned in the previous paragraph. That question deals with what your implementation strategy is.
An ERP implementation strategy considers such things as which team members will be responsible for tasks during the implementation process, what the rollout schedule will look like, how you’ll integrate data from legacy systems (if that’s an issue), where the funding will come from, and how much funding is needed.
Think of a strategy as a roadmap. When you don’t have a map in front of you, you don’t know how to get to where you’re going. Moreover, it takes you much longer to get there. An ERP consultant can create that roadmap for you and ensure it stays in place (with adjustments, if necessary).
Do You Have a Plan to Train Your Staff?
The implementation process doesn’t end once the ERP system is up and running. You still need to train your staff to use the system properly so they can derive the greatest value from it.
It might not have occurred to you that training is a necessity, or you might not have the in-house expertise to carry out this task. An ERP consultant will ensure that training is comprehensive and answers all of the questions your staff might have.
Who’s Going to Provide Support?
What happens if you have a question or a glitch hobbles the ERP system – who can you turn to? As with training, your in-house staff might not have the expertise to provide support. And even if they have the expertise, they might not have the time.
Support is another area in which an ERP consultant can provide valuable assistance. ERP consultants offer on-going support to their clients to make sure that the software runs smoothly. An ERP consultant is invested in their clients’ success from start to finish, so support is a vital part of their services.