CAPA, Customer Satisfaction, and the FDA
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Companies in the life sciences industry would prefer to focus on their successes. No one wants to worry about a product that might fail or attract customer complaints.
Unfortunately, complaints and problems with products happen. And if we don’t take care of them properly and in a timely fashion, we will suffer the consequences, delivered by the FDA and the courts.
Customer complaints can be avoided when life science firms ensure that their processes and procedures produce the highest quality products. This guide shares how to build a culture of quality, what to look for in an outsourcing partner, maintaining a CAPA system, and dealing with the FDA. Following these steps should reduce nonconformance to procedure, improve the quality of your output, and eliminate customer complaints.