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A CAPA system is essential for any regulated company. However, many CAPA systems have been implemented with very few tangible benefits. One of the most common reasons for these disappointing results is the failure to connect and fully integrate CAPA systems and processes with corporate strategies and policies – and / or other enterprise business systems.
While CAPA is handled differently at almost every life sciences company, best practices for handling complaints and investigations revolve around certain core activities, a basic process and, more often than not, some enabling technology.