Tuesday, June 16. 2009
CRM in a Challenging Economy
As the economic environment continues to gyrate wildly, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion. This paper will demonstrate how Microsoft Dynamics CRM business software can provide organizations with the tools and capabilities they need to successfully turn a down economy into an opportunity to grow.
Read the white paper: Customer Relationship Management: The Winning Strategy in a Challenging Economy.
Dynamics CRM Scalability
Download the Executive Summary to learn more about how Dynamics CRM delivered a new CRM industry scalability benchmark record and redefined the price-performance equation with 50,000 concurrent users and 0.12 second response times on a hardware setup that cost less than $35,000. Microsoft, together with Intel Corporation, completed benchmark testing of Microsoft Dynamics CRM 4.0 running on Microsoft Windows Server 2008 and SQL Server 2008 database software. Benchmark results demonstrate that Microsoft Dynamics CRM can scale to meet the needs of an enterprise-level, mission-critical workload of 50,000 concurrent users while maintaining performance at sub-second response times.
Read the white paper: Microsoft Dynamics CRM Scalability Benchmark
Optimizing and Maintaining Performance
This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a Microsoft Dynamics CRM implementation. To that end, this document provides relevant context for each topic, information on maintaining and optimizing that component specifically within the MS Dynamics CRM implementation, and links to related resources that may offer additional guidance for a particular environment.
Read the white paper: Optimizing and Maintaining Performance in Dynamics CRM.