Customer Story

Investing in business process automation with a Microsoft Dynamics 365 ERP system brings value to this biotech customer in its hypergrowth, including increased efficiency and more focus on value-added activities.

Merit for Life Science meets our business requirements now at a spend level appropriate to our stage while giving us room to expand. This enables high performance when we need it most.

Senior Director, Finance

- The Problem -

With a vision to advance cell and gene therapies (CGT), time to market is of utmost importance for this fast-growing biotech. They needed an Enterprise Resource Planning (ERP) system to help them increase automation of their business processes.

Their challenges included lack of efficiency in approving workflows for business processes, wasted time spent on adjusting access controls, and integration challenges with acquisitions. 

- The Solution -

Working in collaboration with this CDMO, Merit Solutions identified the business requirements that would improve business process automation. The requirements spanned departments, including Finance, Procurement and Sourcing, Inventory and Warehousing, and Product Information Management. 

This customer has addressed controls for approved manufacturers and vendors, the management of batch-controlled items and their expiry and retest dates, inventory management including costing, quality controls, and financial management.

- The Result -

After implementing Microsoft Dynamics 365 and Merit for Life Science, this innovative team has secure access control, an automated solution for warehouse operations, approval workflows in place, and state-of-the-art reporting. Key industry needs around labeling receipts and vendor performance analysis were also met.

As this organization expands their business, they have the confidence in a strong biotech technology foundation that is designed to support them in their future growth while maintaining regulatory compliance.

We are outcome-driven.

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