Customer Story

This global leader in GMP and research grade plasmid DNA, proteins, enzymes, and other biologicals, moved from NetSuite to Merit for Life Science and Microsoft Dynamics 365.

- The Problem -

The customer was growing faster than their current NetSuite and homegrown systems could support.

Working with emerging companies by providing R&D grade products while also delivering GMP materials to some of the world’s largest organizations meant their needs were, and still are, complex.

- The Solution -

Using Microsoft Dynamics 365 and Merit for Life Science, the customer has a commercially available, change controllable, solution to meet their needs. In replacing their highly customized system, the customer improved critical quality processes including flexible sampling and frequency rules, stability and re-test quality testing.

They have enhanced visibility in materials control allowing for sub-batching of materials to support item tracing. Manufacturing controls drove measured improvements in material requirements planning (MRP) and resource scheduling. Ultimately, the customer captures data and gains access to well-organized, transparent reporting to prove validity of electronic records—critical for FDA and customer audits. Robust financial management functionality readies them to track multiple legal entities and support Sarbanes Oxley compliance. Richer data management capabilities help them stay on top of costs in their fast-growing business.

- The Result -

The customer was able to meet their post-implementation metrics with the new Dynamics 365 ERP solution. These metrics focused on capacity utilization, scrapped lots trends, turnaround time by stage including shorten sale cycle time and per unit time, financial metrics such as profit, revenue per customer, production costing and inventory costs, and customization flexibility and process.

The customer increased inventory accuracy from sub-60% to over 90%. The order delivery commitment time has reduced from six months to 90 days and continues to improve. Financial period closing has reduced from 21 days to three days.

We are outcome-driven.